I want to know your plans and how involved in them I am.
When you leave for good this fall Ill be forgiven?
And If you want roses Ill buy a bouquet.
If that just won't cut it, well what can I say?
You're what keeps me believing the world's not gone dead,
Strength in my bones put the words in my head.
When they pour out to paper, it's all for you.
'Cause that's what you do. That's what you do.
I'm pissed. And two dumb transactions are at the heart of it.
#1: Ramsey County. Get your heads out of your asses. I got a ticket for expired registration nearly 3 weeks ago. Now, I realize that its my fault, I never got the letter in the mail to renew and wasn't paying attention, whatever. I'll pay. So I call in, and go through the automated system. It can't find my ticket. So I transfer to a person, and find out that my ticket still hasn't been entered. According the their rules that they clearly lay out on the ticket itself, they have 10 days to enter the ticket and I have 21 days to pay it. We are at roughly 18 days here and the ticket still isn't entered! The lady at the office tells me that the 21 days starts when the ticket is entered, but that was still supposed to happen over a week ago. If I was 8 days late on my part, they sure as hell wouldn't be giving me the benefit of the doubt. Why the hell should I pay for a system that is hopelessly incapable of working?
#2: Bank of America. I get a letter in Bank of America on plain paper with a clipart logo. This looks like something I printed from the first printer my family ever owned, about as far from official as possible. The content of this letter? They want to skyrocket my interest rate, but I can reject this amendment to the cardholder agreement by writing a formal rejection letter, INCLUDING ALL MY ACCOUNT INFORMATION, and mailing it to some random PO Box. My first though is "This is a hoax, someone is trying to steal my account information." I nearly threw the letter away. I thought about it more and decided to call Bank of America to alert them. So I use the actual number on the back of my card and call them. It turns out that this is legit and they actually did ask for my information in that way. This is a common phishing technique, and a legitimate financial institution is telling me that is the only way I can make changes to my account? That is total bullshit. No legitimate business should ever use these means to complete any type of transaction, even just a simple rejection of an amendment. There is no excuse for this and I will absolutely never use Bank of America again under any circumstance.
Currently Listening to
. . . Is A Real Boy
by Say Anything
And If you want roses Ill buy a bouquet.
If that just won't cut it, well what can I say?
You're what keeps me believing the world's not gone dead,
Strength in my bones put the words in my head.
When they pour out to paper, it's all for you.
'Cause that's what you do. That's what you do.
I'm pissed. And two dumb transactions are at the heart of it.
#1: Ramsey County. Get your heads out of your asses. I got a ticket for expired registration nearly 3 weeks ago. Now, I realize that its my fault, I never got the letter in the mail to renew and wasn't paying attention, whatever. I'll pay. So I call in, and go through the automated system. It can't find my ticket. So I transfer to a person, and find out that my ticket still hasn't been entered. According the their rules that they clearly lay out on the ticket itself, they have 10 days to enter the ticket and I have 21 days to pay it. We are at roughly 18 days here and the ticket still isn't entered! The lady at the office tells me that the 21 days starts when the ticket is entered, but that was still supposed to happen over a week ago. If I was 8 days late on my part, they sure as hell wouldn't be giving me the benefit of the doubt. Why the hell should I pay for a system that is hopelessly incapable of working?
#2: Bank of America. I get a letter in Bank of America on plain paper with a clipart logo. This looks like something I printed from the first printer my family ever owned, about as far from official as possible. The content of this letter? They want to skyrocket my interest rate, but I can reject this amendment to the cardholder agreement by writing a formal rejection letter, INCLUDING ALL MY ACCOUNT INFORMATION, and mailing it to some random PO Box. My first though is "This is a hoax, someone is trying to steal my account information." I nearly threw the letter away. I thought about it more and decided to call Bank of America to alert them. So I use the actual number on the back of my card and call them. It turns out that this is legit and they actually did ask for my information in that way. This is a common phishing technique, and a legitimate financial institution is telling me that is the only way I can make changes to my account? That is total bullshit. No legitimate business should ever use these means to complete any type of transaction, even just a simple rejection of an amendment. There is no excuse for this and I will absolutely never use Bank of America again under any circumstance.
Currently Listening to
. . . Is A Real Boy
by Say Anything
posted by collinwho at
5:17 PM
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